Refund policy

All StudioPOP items are custom-made and personalized specifically for you.

Due to the nature of custom and packaged items, most products are intended for immediate or short-term use. For best quality, we recommend using within a few days of pickup. We are not responsible for changes in quality after pickup.

Because of the nature of custom party favors and personalized products, we do not offer refunds, returns, or exchanges once production has begun.

Production begins immediately after:

• Mock-up approval

• OR 24 hours after mock-up is sent (if no response is received)

Once a mock-up is approved, your order is locked in and cannot be changed, canceled, or refunded.

If you need edits to your design, please request them before approving your mock-up.

EVENT DATE RESPONSIBILITY

StudioPOP strongly recommends selecting a delivery or pickup date at least 7 days before your event date. This allows time for unexpected shipping delays, weather conditions, carrier issues, delivery exceptions, or other circumstances outside of StudioPOP’s control.

Customers are responsible for scheduling their order early enough to allow a minimum one-week buffer between receiving their order and their event date.

While StudioPOP will make every effort to complete and ship orders on time, we cannot guarantee carrier performance or delivery by a specific event date.

Orders placed with little time between the expected delivery date and the event date are placed at the customer’s own risk.

StudioPOP is not responsible for missed event dates due to shipping delays, weather, carrier issues, incorrect addresses, customer-requested changes, or other circumstances outside of our control.

No refunds, returns, exchanges, chargebacks, or cancellations will be granted due to a missed event date.

         Customer- Provided Photos

Customers are responsible for submitting clear, high-quality photos for custom designs.

If a submitted photo appears blurry, pixelated, low-resolution, heavily filtered, cropped, screenshot, or otherwise unsuitable for printing, StudioPOP may recommend replacing the image with a higher-quality photo.

If the customer chooses to proceed with the original photo after being advised of potential quality issues, StudioPOP is not responsible for the final print quality of that image.

The quality of printed photos is dependent on the quality of the original image provided by the customer.

              Damaged Items

If your order arrives damaged due to shipping, you must contact us within 48 hours of delivery with clear photos of:

• The damaged item(s)

• The packaging

• The shipping label

We will review the issue and determine if a replacement is appropriate.

               Shipping Delays

StudioPOP is not responsible for carrier delays once your package has been shipped. Please order in advance for events.

By placing an order with StudioPOP, you agree to these terms.